terms&conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS STORE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

 

USAGE GUIDE

The buyer must provide an address written in English.
If the address provided is in a language other than English (roman characters with no diacritic marks), we will be unable to ship your order.

Please check carefully that all information is correct before pressing the "Next" button to proceed to payments. 

 

CUSTOMER SUPPORT
Customer Support will be available during the following business hours. (All times are UTC/GMT).
Customer Support Hours: 09:00 ~17:00   Weekdays Only
We reply to all requests in the order that we receive them, so during busy periods replies may be delayed.
Also note that we will only accept support requests in English (e-mail:[email protected]). 
We will not be able to support any other language.

 

PREORDERS

What is preorder? A preorder is an order you place for a product before that product is actually released to shops. You are paying for something that we do NOT yet physically have in.

All preorders are charged to your card immediately at the time of your order, regardless of when the actual product is slated to arrive  (many customers backing out of their preorders just before the arrival of the products). We base the size of our order on the number of preorders we get.

All preoders are final. Once the order is placed no cancels will be accepted. We cannot be held responsible for products that arrive later than expected. Make preorder purchases carefully. No exceptions.

Product may content micro pin holes.

Product may have slight color difference in comparison with the image.

 

SHIPPING POLICIES

Custom toys are shipped to you by the artist that created them, so it may take a few extra days for them to mail your custom toy order.

Preoders do not ship right away.

We offer a FREE shipping option for customers. Free Shipping orders will be shipped via the cheapest possible method. If you have a specific shipping service you prefer (DHL, Fedex, etc.) please choose that service instead of "Cheapest" to ensure proper delivery or contact us.

 

RETURNS & REFUNDS

Returns / refunds are accepted for items that arrive with unreasonable damage to the product (packaging is NOT included in this policy: boxes exist for the protection of the toy only, and are meant to be thrown away once the toy arrives safely). Take a photograph ON THE DAY OF DELIVERY and email us that same day at [email protected] to request a return, refund or replacement. An address will be provided for each return once we've approved it.

No refunds will be offered for damaged items that have been in your possession for longer than 3 days. After 3 days we expect you to have opened and examined the item. Any longer than 3 days, we will assume that the damage has occurred as a result of your actions after the item has come out of the box.

All refunds and returns should be handled directly with us at [email protected]. There is absolutely no reason at all to go directly to your credit card company to file a case or start a chargeback. We can handle your issues himself.

Shipping costs are non-refundable. If we agree to a refund, it will be a refund of the price of the product only. We will not cover shipping costs incurred by you when mailing us the item to be returned. We will not issue a refund without a return of the product in question.

Complaints and Waiver

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Lost Package

In an event that a product is lost in transit and your package is not delivered to you within a reasonable amount of time for orders, contact us regarding your missing or lost order, please email us at [email protected].  We will review each order by an individual case by case basis. Upon review, the decision made by Castbreeder will be final.

 

PRIVACY & SECURITY

We will never sell, give away or otherwise distribute any of your personal information. That includes name, address, email, phone number, payment info like addresses and CC numbers, and any other personally identifiable info.

All credit card and transaction information is protected by the same level of security used by banks.

We never actually see your full credit card info. We just can't, our system doesn't give us that info.

 

PAYMENT

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

 

IMPORT FEES & CUSTOMS DUTIES

Orders shipped may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.